![]() The built-in features like end-to-end encryption and two-factor authentication keep businesses’ and customers’ information secure.įeatures of Telegram for Business Features This includes contact information, websites, store locations, verification badge, promotions, and more. Customers are considerably more active when compared to Telegram.īusinesses can add branding elements to the account. With a user base of over 2 billion, WhatsApp provides a wider reach and also makes it easier to connect with users. We will also see how WhatsApp and Telegram can support your business marketing and customer support efforts.Īlso, read more: Customer Support: Instagram vs Facebook vs WhatsApp Features of WhatsApp Business Features Let’s have a more detailed comparison of two of the most popular messaging apps: WhatsApp and Telegram. As messenger apps are Over-the-top platforms (instant messaging apps provided by third-party vendors), businesses can essentially send messages to virtually anyone across the world as long as they have internet access and the app. ![]() It is an inexpensive and quick way to communicate with customers compared to traditional SMS texts and emails. ![]() With instant messaging apps being a norm in people’s personal and professional lives, businesses must get on board to communicate with customers better. WhatsApp Business or Telegram Business? Which platform is the best for YOUR business? Read more to know the features and functionalities both offer for customer support.
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